Terms of Service
🔹 Refund Policy
After a Paid Service has been delivered properly and in full, the funds spent on it are non-refundable.
If the service was not delivered in full or was delivered improperly (for example, the account balance was not credited or the credited amount differs from the paid amount), the customer has the right to request a refund by contacting support@promoflow.store. The customer may receive either a full refund or a replacement service.
The review and refund processing time is up to 15 business days.
The period for submitting a refund request is 7 business days.
Refunds are issued using the same payment method that was used for the original transaction.
🔹 Terms of Service & Privacy Policy
This document is an official public agreement (public offer) between the service provider (hereinafter referred to as the “Provider”) and any individual or legal entity (hereinafter referred to as the “Customer”) who uses the services of promoflow.store.
By using the website and purchasing services, the Customer fully agrees to these terms.
🔹 1. General Provisions
1.1. Please carefully read these Terms before using the service. If you do not agree with any part, you should stop using the website.
1.2. These Terms come into effect once published on the website and remain valid until updated or withdrawn.
1.3. Payment for services constitutes full acceptance of these Terms.
1.4. By accepting these Terms, the Customer confirms full understanding and agreement.
1.5. The Provider offers social media promotion services, including followers, likes, views, and other engagement.
1.6. The Customer confirms they are legally capable and acting voluntarily.
1.7. The Provider may update these Terms at any time without prior notice. Continued use of the service means acceptance of changes.
1.8. Prices and service conditions may be updated at any time.
🔹 2. Definitions
- Provider — promoflow.store platform offering SMM services
- Customer — any user who places and pays for an order
- Services — social media promotion services (followers, likes, views, etc.)
- Website — https://promoflow.store
🔹 3. Subject of the Agreement
3.1. The Provider delivers social media promotion services according to the selected package.
3.2. The full list of services is available on the website.
3.3. The specific services are determined by the Customer’s order.
🔹 4. Service Delivery & Payment
4.1. Services are provided only after full payment.
4.2. The Customer places an order via the website.
4.3. Payment is processed via supported payment methods.
4.4. Once payment is completed, the order is activated.
4.5. Services are typically delivered within the specified timeframe.
4.6. Services are considered completed if no complaint is submitted within 24 hours after delivery.
🔹 5. Refund Policy (Extended)
5.1. The Provider is not responsible for any removal of delivered engagement by third parties (e.g., social media platforms).
5.2. No refunds will be issued if:
- incorrect link was provided
- account/content is unavailable or restricted
- content violates platform rules
5.3. If a wrong link is provided but the service is still delivered — the order is considered completed.
5.4. If the link is invalid and the service cannot be delivered — funds remain on the account balance.
🔹 6. Rights & Obligations
6.1. The Provider agrees to deliver services; the Customer agrees to pay.
6.2. The Customer must review the Terms before using the service.
6.3. Both parties are responsible for fulfilling their obligations.
🔹 7. Dispute Resolution
7.1. Any disputes should first be resolved via email: support@promoflow.store
7.2. Response time: up to 30 business days.
7.3. If no agreement is reached, disputes may be resolved under applicable laws.
🔹 8. Limitation of Liability
8.1. The website may contain links to third-party resources; the Provider is not responsible for them.
8.2. The Provider is not responsible for user data shared with third parties.
8.3. The Provider does not guarantee protection from actions taken by social media platforms.
8.4. The Provider is not liable for any damages, losses, or account issues.
8.5. The Customer uses the service at their own risk.
8.6. Using multiple promotion services may affect results — no guarantees provided.
8.7. Responsibility for minors lies with their legal guardians.
8.8. Incorrect user data voids responsibility of the Provider.
8.9. The Provider is not responsible for force majeure events.
8.10. If the service cannot be delivered due to Provider fault — funds may be returned to balance.
8.11. The Provider may involve third-party services.
8.12. The Customer agrees to data processing related to orders.
8.13. Personal data is used only for service execution.
8.14. No refunds if the Customer requests order cancellation after it has started.
🔹 9. Privacy Policy
9.1. The service collects and processes personal data such as:
- name
- phone number
9.2. Data is used to:
- process orders
- provide services
- communicate with users
9.3. Anonymous data (cookies, analytics) may be collected to improve the service.
9.4. Data is protected and not shared with third parties except when required.
9.5. Users can request data updates or deletion via email:
support@promoflow.store
🔹 10. Final Provisions
10.1. These Terms are governed by applicable international laws.
10.2. If any clause is invalid, the rest remain in effect.
10.3. The Customer must monitor updates to the Terms.
10.4. Continued use of the service means acceptance of updated Terms.
10.5. If the Customer disagrees — they must stop using the website.
🔹 Contact Information
Email: support@promoflow.store